72 resources · Page 2 of 4
Follow new releases →
case study · Rasa Community
Check which permissions an IT assistant granted
Compare the requested access with the permissions actually added instead of relying on a successful receipt.
case study · Rasa Community
Find the right month of bank transactions
Check transaction dates in the bank’s timezone so a complete search returns the month the customer requested.
case study · Rasa Community
Handle a customer switching from a return to an exchange
Check that retrying a return request does not silently restore the choice the customer has changed.
case study · Rasa Community
Keep failed reward bookings in the repair queue
Track an unresolved reward booking until its ticket or points reversal is confirmed, even when a retry creates no new error.
case study · Rasa Community
Test both balance checks before sending a bank transfer
Check an outdated balance and insufficient funds separately so one refusal does not hide a missing transfer check.
case study · Rasa Community
Check delivery before retrying an appointment reminder
Inspect the booking and original delivery attempt before retrying a reminder after an error.
guide · Rasa Community
How to move a LangGraph or Strands agent to Rasa
Decide whether to move a LangGraph or Strands voice agent to Rasa, then port it step by step without losing its safety checks.
guide · Rasa Community
How to redact spoken card numbers in a Rasa voice agent
If callers read card numbers to your Rasa voice agent, remove them in the speech-to-text engine before Rasa records the transcript.
guide · Rasa Community
How to set API keys after upgrading to Rasa 3.21
After a Rasa upgrade, write each model API key as an environment variable reference, and make sure the variable is set.
guide · Rasa Community
How to test a Rasa output hook on confirmed tool calls
A tool that asks the customer to confirm reaches your Rasa hook under another name, so test the hook with what it really receives.
tutorial · Rasa Community
How to build one voice agent on Rasa, LangGraph and Strands
Build the same prescription-refill voice agent on Rasa, LangGraph and Strands Agents, and see what each framework makes you write.
guide · Rasa Community
How to handle misheard names in a voice agent
When your voice agent gets numbers right but fails calls on names, measure names separately and list the known ones for speech to text.
guide · Rasa Community
How to join Speechmatics segments into one Rasa turn
If your Rasa voice agent asks again for details the caller just gave, check whether your speech-to-text engine sends each phrase as its own turn.
guide · Rasa Community
How to make sure your agent sends the confirmation number
If your LLM agent completes an action but the customer never sees the reference, have the tool send it in the same turn.
guide · Rasa Community
How to measure voice agent latency to the answer
If your voice agent’s latency looks good but callers still wait, time each turn to the message that answers them, not to the first sound.
guide · Rasa Community
How to stop an AI agent acting on an outdated confirmation
When an order or offer changes after the customer says yes, have the tool check that the terms read out still hold before acting.
guide · Rasa Community
How to stop curly apostrophes adding SMS segments
If your agent writes curly apostrophes, short SMS replies can take two segments instead of one; count them and replace the character before sending.
guide · Rasa Community
Stop an AI agent offering deals to opted-out customers
If your agent offers deals to customers who opted out, check consent inside the offer tool and stop tool results inviting the offer.