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case study · Rasa Community
A reminder can be sent before its receipt code fails
Remove a delivery check in a local fixture to see why a tool error cannot establish that no reminder was sent to the patient.
guide · Rasa Community
How to move a LangGraph or Strands agent to Rasa
Decide whether to move a LangGraph or Strands voice agent to Rasa, then port it step by step without losing its safety checks.
guide · Rasa Community
How to redact spoken card numbers in a Rasa voice agent
If callers read card numbers to your Rasa voice agent, remove them in the speech-to-text engine before Rasa records the transcript.
guide · Rasa Community
How to set API keys after upgrading to Rasa 3.21
After a Rasa upgrade, write each model API key as an environment variable reference, and make sure the variable is set.
guide · Rasa Community
How to test a Rasa output hook on confirmed tool calls
A tool that asks the customer to confirm reaches your Rasa hook under another name, so test the hook with what it really receives.
tutorial · Rasa Community
How to build one voice agent on Rasa, LangGraph and Strands
Build the same prescription-refill voice agent on Rasa, LangGraph and Strands Agents, and see what each framework makes you write.
guide · Rasa Community
How to handle misheard names in a voice agent
When your voice agent gets numbers right but fails calls on names, measure names separately and list the known ones for speech to text.
guide · Rasa Community
How to join Speechmatics segments into one Rasa turn
If your Rasa voice agent asks again for details the caller just gave, check whether your speech-to-text engine sends each phrase as its own turn.
guide · Rasa Community
How to make sure your agent sends the confirmation number
If your LLM agent completes an action but the customer never sees the reference, have the tool send it in the same turn.
guide · Rasa Community
How to measure voice agent latency to the answer
If your voice agent’s latency looks good but callers still wait, time each turn to the message that answers them, not to the first sound.
guide · Rasa Community
How to stop an AI agent acting on an outdated confirmation
When an order or offer changes after the customer says yes, have the tool check that the terms read out still hold before acting.
guide · Rasa Community
How to stop curly apostrophes adding SMS segments
If your agent writes curly apostrophes, short SMS replies can take two segments instead of one; count them and replace the character before sending.
guide · Rasa Community
Stop an AI agent offering deals to opted-out customers
If your agent offers deals to customers who opted out, check consent inside the offer tool and stop tool results inviting the offer.
guide · Rasa Community
Why a Rasa voice agent on Deepgram Flux can miss a short yes
When Deepgram Flux opens and closes a turn with no interim update, the Rasa handler commits nothing, so the agent never hears the reply.
guide · Rasa Community
How to replace skill-level requires in Rasa
If a Rasa upgrade rejects the requires line in a skill, move the check into a precondition and delete any instruction that repeats it.
guide · Rasa Community
How to set the model API key in Rasa endpoints.yml
Give every Rasa model group its API key through an environment variable placeholder, then start the server once against the real provider before you deploy.
guide · Rasa Community
Why Rasa's memory discovery saved no facts on Claude
Why a Rasa agent on Claude answered a customer well but saved none of the facts they stated, and how to check yours.
guide · Rasa Community
How to set the embedding model for Rasa Mantle references
If your Rasa Mantle agent should embed its reference documents with a model you chose, name that model in the agent settings.