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Cases to work through
Follow a service problem through the conversation, the decision and the evidence needed to resolve it. Each case is one reading resource, with the design or technical detail that its problem calls for.
1case study. Examples are fictional; each article explains what its exercises test and what still needs to be checked in a real service.
Start with your role
Choose an industry or shared pattern
1 resource · Page 1 of 1
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case study · Rasa Community
A phone appointment is not a branch visit
A customer changes from a phone appointment to a step-free branch visit. Work through the confirmation, the old slot and a booking whose result is unknown.