AI product manager
Plan what your agent should do
Decide which customer outcome to pursue, how to measure it, and whether to release. Choose one of these fictional cases and work through the evidence with your team.
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Follow new releases →
case study · Rasa Community
Report an insurance decision already on file
Read the claims service’s recorded decision before an assistant falls back to saying it cannot answer.
case study · Rasa Community
Handle a customer switching from a return to an exchange
Check that retrying a return request does not silently restore the choice the customer has changed.