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author

Rod Rivera

Builds voice and multi-skill agents with Rasa, and writes the hands-on tutorials and reference repositories behind them.

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9contributions

  • Library · tutorial ·

    Personalize the First Word Your Agent Says

    Load what you already know about a customer before the greeting, then spend it later in the conversation — using ordered blocks, response templates and scoped instructions rather than hoping the model complies.

  • Library · tutorial ·

    Tool Scope and Memory Scope in Rasa Mantle

    Where a tool belongs and where a memory field belongs — build a bank agent whose caller verifies exactly once, and learn the rules behind local, global, project, public, and private scope.

  • Library · tutorial ·

    Build a Voice AI Agent with Rasa Skills

    Flagship walkthrough of the Skills architecture and Deepgram voice — from a first skill to progressive control, composition, and spoken agents.

  • Showcase · project

    Voice AI agent tutorial (Atlas travel)

    Companion repo for the flagship Skills + Deepgram tutorial: a Horizon Travel voice agent with progressive control, composition, and paste-ready snippets.

  • Showcase · project

    Voice insurance agent (Poly)

    Poly, a voice insurance agent that files auto and homeowners claims, checks claim status, views policies, and schedules inspections. Built on the Skills / Mantle architecture with Deepgram speech.

  • Showcase · project

    Voice appointment agent (Schedora)

    Schedora, a voice appointment-booking agent for a medical clinic that finds open slots, manages patient contacts, and answers clinic questions. Built on the Skills / Mantle architecture with Deepgram speech.

  • Showcase · project

    Voice car-purchase agent (Autono)

    Autono, a voice car-purchase agent that researches inventory, reserves a vehicle, books dealer visits, and quotes financing. Built on the Skills / Mantle architecture with Deepgram speech.

  • Showcase · project

    Voice banking agent (Rasano)

    Rasano, a voice retail banking agent that checks balances, manages payees, transfers money, and blocks cards. Built on the Skills / Mantle architecture with Deepgram speech.

  • Showcase · project

    Voice telecom agent (Telano)

    Telano, a voice telecom care agent that troubleshoots slow internet, guides router reboots, explains bills, and answers telecom questions. Built on the Skills / Mantle architecture with Deepgram speech.